No, Smart-Home operates independently. However, we’ve partnered with Koble for professional showroom consultations and installations, if needed.

Yes, all our products are carefully selected to meet Singapore’s voltage requirements (220-240V) and local safety standards. Additionally, our devices are certified by the Cyber Security Agency of Singapore (CSA)—ensuring they are not only safe to use but also secure against digital threats in your smart home setup.

Most of our devices are designed to be compatible with the 2.4GHz band. 

Absolutely! As long as you have internet access, you can control your devices remotely via the app. You’ll be able to adjust settings, turn lights on or off, and monitor security systems from anywhere in the world.

Our products come with no hidden costs. The only potential recurring cost could be your internet or cloud storage service for video surveillance devices, but that's entirely optional and depends on your needs.

In general, yes—strong Wi-Fi ensures smoother and more stable performance. That said, most of our smart devices connect to a hub via Zigbee, not Wi-Fi. This means only the hubs need a strong Wi-Fi connection. So, you’ll just need good coverage where your hubs are placed, not throughout the entire house. 

Yes, your smart home will still function even if the internet is down. As long as your phone stays connected to your home Wi-Fi (even without internet), automations, scenes, and in-app controls while you're at home will continue to work—these are handled locally by the Smart Hub.

Our smart switches are wired directly into your home’s electrical system, so you can always use them manually like conventional switches, even without Wi-Fi or internet access.

If you're outside your home and there's no internet connection, you won’t be able to control your devices remotely. But don’t worry—remote access and smart features will automatically resume once your internet connection is restored.

Yes, the physical switches will always work, even if your router is off. However, you’ll temporarily lose smart features like app control or automations.

Once your Wi-Fi is back on, our Smart Hubs will automatically reconnect, and your smart functions will be restored—no extra setup needed.

We offer switches for both types of homes—those with or without a neutral wire. Only some of our models require a neutral wire. Most of our switches are designed to be plug-and-play and easy to retrofit, so you can upgrade your switches without extensive renovations.

All of our switches are Zigbee-based. Zigbee ensures better reliability, low power usage, and seamless integration with your smart home hub, giving you a smoother, more responsive experience.

Yes! Our smart switches support both traditional and wireless two-way setups. Even if your home doesn’t have physical two-way wiring, you can still achieve the same effect.

For example, you can use an empty gang (an unused button on your switch) and configure it to wirelessly control another light. This lets you create a convenient two-way setup—like turning off the bedroom light from the door and the bed—without rewiring your home.
If you're using a non-neutral switch, just make sure that at least one gang is connected to a light, as it needs to complete the circuit in order to work.

Perfect for retrofitting and makes life just that bit smarter.

Yes, all our devices are designed to be energy-efficient. Our Zigbee-based products, in particular, are known for low energy consumption, which makes them perfect for long-term use without adding much to your electricity bill.

Yes! Our products work with popular ecosystems like Smart Life, Google Home, Amazon Alexa, and Apple HomeKit. Look out for the compatible logo for each product.

Yes, as long as your existing system is compatible with Smart Life, Google Home, Amazon Alexa, or Apple HomeKit, you should be able to integrate our devices seamlessly.

Some products may require a hub (e.g., Zigbee devices), while many Wi-Fi-based devices connect directly to your home Wi-Fi. 

Absolutely. Many of our products use the Smart Life/Tuya platform, allowing seamless integration across brands within the same ecosystem.

Yes! With Alexa, Google Assistant, or Apple HomeKit, you can create routines or groups where a single voice command can control multiple devices. For example, you can say, "Goodnight," and turn off all lights, draw your curtains, and activate AC.

Most of our products are DIY-friendly and come with step-by-step guides. We also provide tutorials and videos to help you along the way.

Absolutely! We offer full installation and setup services so you don’t have to lift a finger. Whether it's a single room or your entire home, our team can help. Pricing varies based on your setup and requirements—just reach out to us for a quote!

Yes! We offer a warranty for all of our products. The length of the warranty depends on the specific product, but rest assured that you’re covered in case anything goes wrong. If you have any issues, just reach out to our support team for assistance or refer to our warranty page for more details. We’re here to help!

Orders are processed within 1–2 working days and delivered within 3–5 working days across Singapore.

Currently, we ship within Singapore only.

Yes, once your order is shipped, you’ll receive a tracking link via email.

We take great care to ensure that your order is packed securely, but if something arrives damaged, please contact our customer service team immediately. We'll resolve the issue quickly by offering a replacement or a refund, depending on the situation.

We process orders quickly, so if you need to modify your order, it's best to contact us as soon as possible. We’ll do our best to accommodate any changes, but once your order has been shipped, we may not be able to make adjustments.