Terms Of Service

Last Updated: 16/4/25

Welcome to Smart-Home ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website or making a purchase, you agree to comply with these Terms. If you do not agree, please do not use our services.

Account Registration & Eligibility

You must be at least 18+ years old (or the legal age in your jurisdiction) to create an account or make a purchase.
You agree to provide accurate and current information when registering.
You are responsible for maintaining the confidentiality of your account credentials.

2. Product Purchases & Payments

All prices are listed in SGD and are subject to change without notice.
We accept the following payment methods: Visa, MasterCard, American Express, Union Pay, Shop Pay, Apple Pay, Google Pay and Paynow. Chargebacks may result in account suspension.
Orders are subject to availability. We reserve the right to cancel orders due to pricing errors or stock issues.

3. Shipping & Delivery

Delivery times are estimates and not guaranteed.
Shipping fees and taxes (if applicable) will be displayed at checkout.
Risk of loss passes to you upon delivery.

4. Returns & Refunds

We accept returns within 3 days of delivery if products are unused and in original packaging.
Refunds will be processed to the original payment method within 10 business days.
Certain items (e.g., software, personalized products) may be non-refundable.

5. Intellectual Property

All content (logos, product designs, text) on our website is owned by us and protected by copyright laws.
Unauthorized use, copying, or distribution is prohibited.

6. Prohibited Conduct

You agree not to:

Use our products for illegal purposes.
Reverse-engineer or tamper with smart home devices.
Engage in fraudulent transactions or chargebacks.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from product use.
Smart home products should be used as intended; we are not responsible for misuse.

8. Privacy Policy

Your personal data is handled according to our Privacy Policy.

9. Governing Law & Disputes

These Terms are governed by the laws of Singapore.

10. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.

11. Contact Us

For questions, contact:
📧 Email: enquiry@smarthome.com.sg
🏢 Address: 62 Ubi Rd 1 #10-04 Oxley Bizhub 2, Singapore 408734

For product exchange / warranty support, contact:
📧 Email: warranty@smarthome.com.sg
🏢 Address: 62 Ubi Rd 1 #10-04 Oxley Bizhub 2, Singapore 408734