Terms & Conditions

Last Updated: 16/4/25

These Terms and Conditions ("Terms") govern your use of Smart-Home ("we," "us," or "our") website and purchases of smart home products. By accessing our site or making a purchase, you agree to these Terms.

1. General Terms

• Eligibility: You must be 18+ (or of legal age in your jurisdiction) to purchase from us.
• Accuracy: Product descriptions, prices, and availability are subject to change. We are not liable for errors.
• Account Security: You are responsible for maintaining your account credentials and activity.

2. Orders & Payments

• Pricing: All prices are in SGD and exclude taxes/shipping (added at checkout).
• Payment Methods: We accept the following payment methods: Visa, MasterCard, American Express, Union Pay, Shop Pay, Apple Pay, Google Pay and Paynow. Chargebacks may result in account suspension.

• Order Acceptance: We reserve the right to cancel orders due to pricing errors, fraud, stock issues or any other issues at our sole discretion.

3. Shipping & Delivery

• Processing Time: Orders are processed within 1-3 business days (excludes weekends/holidays).
• Delays: We are not liable for delays and item loss caused by carriers or unforeseen events (e.g., weather).
  
• International Orders: Customers are responsible for customs fees and compliance with local laws.

4. Returns, Refunds & Warranties

• Returns:
  • Items must be unused, in original packaging, and returned within 3 days from delivery.
    
  • Return shipping costs are covered by the customer.
  • Items with indications of use, tampering, or physical damage may be rejected or incur additional restocking fees.
    
• Refunds: Processed within  10 business days  after receiving returned items.
• Processing fees incurred during the initial payment and refund (e.g., payment gateway fees) are non-refundable and will be deducted from the refund amount.
  
• Warranties:
  • Warranty is handled according to our Warranty Policy
  • Warranty is void if products are tampered with, misused or physically damaged.
    
    

5. Intellectual Property

• All website content (logos, text, product designs) is owned by us and protected under copyright/trademark laws.
• Unauthorized use, reproduction, or resale of our products may result in legal action.

6. Prohibited Activities

You may not:

• Use our products for illegal purposes (e.g., hacking, surveillance without consent).
• Reverse-engineer or modify smart home devices in violation of warranties.
• Scrape data or disrupt our website’s functionality.

7. Limitation of Liability

• We are not liable for:
  • Damages from product misuse or unauthorized modifications.
  • Indirect losses (e.g., data breaches, property damage from device malfunctions).
• Maximum Liability: Limited to the purchase price of the product(s) in question.
• We are not liable for any indirect, punitive, incidental, or consequential damages arising out of or relating to the use or inability to use our products.
  

8. Privacy & Data

Your data is handled per our Privacy Policy. By purchasing, you consent to transactional communication (e.g., order updates). 

9. Governing Law & Disputes

These Terms are governed by the laws of Singapore.

10. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance.

11. Contact Information

For questions, contact:
📧 Email: enquiry@smarthome.com.sg
🏢 Address: 62 Ubi Rd 1 #10-04 Oxley Bizhub 2, Singapore 408734

For product exchange / warranty support, contact:
📧 Email: warranty@smarthome.com.sg
🏢 Address: 62 Ubi Rd 1 #10-04 Oxley Bizhub 2, Singapore 408734