Warranty

Last Updated: 16/4/25

At Smart-Home, we stand behind the quality of our smart home products. This Warranty Policy outlines your rights and our obligations regarding product defects and malfunctions.

1. Warranty Coverage

✅ What’s Covered:

• Manufacturing defects (e.g., faulty sensors, non-functional components).
• Hardware malfunctions under normal use.
• Products purchased only from Smart-Home or authorised retailers.

❌ What’s Not Covered:

• Damage from accidents, misuse, or unauthorized modifications
• Wear and tear (e.g., battery degradation over time).
• Software issues (unless caused by a hardware defect).
• Products purchased from third-party resellers (e.g., eBay, Amazon Marketplace).

2. Warranty Period

• Networking devices – 3 years. 
• Smart lights – 3 years *Except smart GU10 – 2 years. 
• Neutral smart switches – 2 years. 
• Other smart devices – 1 year.

Warranty period starts from the date of original purchase as indicated on your receipt.

3. How to Claim Warranty Service

• Contact Us: Email warranty@smarthome.com.sg with:
• • Proof of purchase (order number/receipt).
  • Photos/video of the defect.
  • A brief description of the issue.
• Evaluation: We’ll review your claim within 5 business days. 
• Resolution:
• • Repair: Defective parts will be repaired free of charge.
  • Replacement: If unfixable, we’ll ship a replacement (same or similar model)

 4. Shipping & Costs

• You Pay: Return shipping for warranty claims.
• We Pay: Shipping for repaired/replaced items back to you.

Returned items must be securely packaged to prevent transit damage. Items damaged during return shipping may be excluded from warranty service.

5. Limitations & Exclusions

• Warranty is non-transferable (valid only for the original purchaser).
• Void if:
  • The product is tampered with (e.g., opened by unauthorized technicians).
  • Serial number is removed/altered.
  • Damage is caused by power surges, water, or other external factors.

6. Legal Rights

This warranty is in addition to your statutory rights under Singapore consumer laws

7. Contact Us

For questions, contact:
📧 Email: enquiry@smarthome.com.sg
🏢 Address: 62 Ubi Rd 1 #10-04 Oxley Bizhub 2, Singapore 408734

For product exchange / warranty support, contact:
📧 Email: warranty@smarthome.com.sg
🏢 Address: 62 Ubi Rd 1 #10-04 Oxley Bizhub 2, Singapore 408734